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At SOMNDEEP, we are committed to ensuring that customers receive their orders in a timely and efficient manner. Please review our updated shipping policy below:
Daily order cut-off time: 12:00 PM (UTC-8, Pacific Time)
Orders placed after the cut-off time will be processed within the next 1-2 business days.
Weekends and public holidays are not considered business days
Most orders are processed within 1-2 business days.
During peak seasons or promotional periods, processing time may be longer.
Pre-sale items will be shipped based on their estimated arrival schedule.
⚠️ Final Delivery Time = Processing Time + Shipping Time
Does not include weekends or public holidays.
Shipping Coverage
| Destination | Estimated Delivery Time | Shipping Fee |
|---|---|---|
| United States (Mainland) | 4–7 business days | Free |
| Canada | 10–15 business days | USD $10 |
| Australia | 15–30 business days | USD $12 |
For deliveries outside these regions, please contact us at support@somndeep.com before placing an order.
Import duties, taxes, or customs fees may apply depending on the destination country’s regulations.
Unless otherwise stated, such fees are not included in the product price or shipping fee and are the customer’s responsibility.
Customers are advised to check local customs policies before placing an order.
Once your order ships, you will receive a confirmation email with a tracking number and tracking link.
Tracking information may take 1-3 days to update depending on the carrier.
Your delivery may be delayed due to:
1）Incorrect or incomplete shipping address
2）Severe weather or natural disasters
3）Customs inspections
4）Peak holiday seasons
5）Carrier-related issues
We will do our best to support and follow up in such situations.
Please ensure that the shipping address you provide is accurate and complete.
SOMNDEEP is not responsible for delays, losses, or additional fees caused by incorrect or incomplete addresses.
By placing an order with SOMNDEEP, you agree to our shipping policy and terms.
For any questions or concerns, please contact us at support@somndeep.com
If you have any questions about our shipping policy, please contact us:
Email: support@somndeep.com
