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Shipping Policy
At SOMNDEEP, we are committed to ensuring that customers receive their orders in a timely and efficient manner. Please review our updated shipping policy below:
【Order Cut-Off Time & Time Zone】
Daily order cut-off time: 12:00 PM (UTC-8, Pacific Time)
Orders placed after the cut-off time will be processed on the 1-2 business days.
Weekends and public holidays are not considered business days
【Order Processing】
Most orders are processed within 1–2 business days after payment.
During peak seasons or promotional periods, processing time may be longer.
Pre-sale items will be shipped based on their estimated arrival schedule.
⚠️ Final Delivery Time = Processing Time + Shipping Time
Does not include weekends or public holidays.
【Shipping Coverage】
We currently offer worldwide shipping, but primarily support deliveries to the following regions: United States (excluding overseas territories) / Canada / Australia
For orders from other countries or regions, please contact our Customer Support team for shipping availability and cost: support@somndeep.com
【Shipping Rates & Estimated Delivery Time】
| Destination | Estimated Delivery Time | Shipping Fee |
|---|---|---|
| United States (Mainland) | 4–7 business days | Free |
| Canada | 10–15 business days | USD $10 |
| Australia | 15–30 business days | USD $12 |
| Other Regions | Pending | Email：support@letwesaf.com |
【Customs Duties & Taxes】
Import duties, taxes, or customs fees may apply depending on the destination country’s regulations.
Unless otherwise stated, such fees are not included in the product price or shipping fee and are the customer’s responsibility.
Customers are advised to check local customs policies before placing an order.
【Order Tracking】
Once your order ships, you will receive a confirmation email with a tracking number and tracking link.
Tracking information may take 1-3 days to update depending on the carrier.
【Possible Delivery Delays】
Your delivery may be delayed due to:
1）Incorrect or incomplete shipping address
2）Severe weather or natural disasters
3）Customs inspections
4）Peak holiday seasons
5）Carrier-related issues
We will do our best to support and follow up in such situations.
【Address Verification】
Please ensure that the shipping address you provide is accurate and complete.
SOMNDEEP is not responsible for delays, losses, or additional fees caused by incorrect or incomplete addresses.
【Customer Support】
By placing an order with SOMNDEEP, you agree to our shipping policy and terms.
For any questions or concerns, please contact us at support@somndeep.com
🕒 Service Hours: Monday–Friday, 9:00 AM – 6:00 PM (UTC-8, Pacific Time)